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Ballarat Community Telco endeavours to ensure that information appearing in this site is correct at the time of collation, but accepts no responsibility for any mistakes, inaccuracies or mis-descriptions, whether by inclusion or omission and whether negligent or otherwise. Prices, details and services shown are subject to change without notice, and Ballarat Community Telco accepts no responsibility for any such changes.
Your privacy is important to us. To better protect your privacy we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from a link positioned on every page of this website.
This notice applies to all information collected or submitted on this website.
The information you provide about yourself is needed to complete your request. The information is used to verify your identity. We use the information to process and ship your request. We use the information to track your order when needed. We do not share this information with outside parties except to delivery service companies and other companies as required or allowed by law. The information may be shared with firms including accountants, lawyers, government agencies and other parties as may be required or allowed by law. The information may be used by leased personnel or seasonal staffing companies and their personnel to process your request.
We use the information you provide about someone else when making a request. We do not share this information with outside parties except to the extent as described above.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose except to provide you with information we feel would be of interest to you and are shared with other parties, including internet companies which are necessary to use in order to transmit e-mails, to send you this information.
We may use non-identifying and aggregate information to better design our website and to share with advertisers and others. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways related or unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such uses.
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
You can access all your personally identifiable information that we collect by writing to us. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.
To be able to continue to protect your privacy and to conform to changing generally accepted practices we reserve the right to change this privacy notice. We may need to change our notice to comply with future government regulations which are constantly changing as the internet evolves.
Ballarat Community Telco supplies services on the terms and conditions contained in our Standard Form of Agreement:
• Complete Standard Form of Agreement (PDF 187 KB)
• Summary of Standard Form of Agreement (PDF 48 KB)
• Acceptable Use Policy (PDF 16 KB)
• Schedule of Charges (PDF 4 KB)
You will need Acrobat Reader to view the documents. You can download Acrobat Reader for free from Adobe.
For our customer service guarantee, please refer to the Australian Communications and Media Authority website.
Ballarat Community Telco does not offer Priority Assistance Services.
SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7